Terms & Conditions
Last updated: 17 April 2026
1. Introduction
1.1. This website is operated by Blaze Media. Please read our Privacy Policy in conjunction with these Terms and Conditions.
2. Copyright
The copyright and all other rights in the material on the Website are owned by Blaze Media or are included with the permission of the owner of the rights. No copying or distribution of material on the Website for any commercial or business use is permitted without our prior written consent. No photography, filming, broadcast, alteration or modification of the pages of the Website is permitted without our prior written consent except as may be reasonably necessary to use the Website in good faith. Subject to this paragraph, all rights in material on the Website are reserved to Blaze Media.
3. Prohibited Use
You agree not to use the Website:
To create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from the Website except where expressly permitted on the Website; to disseminate content on the Website or use the Website for any other commercial purposes (which would include using the Website to promote or encourage the sale of your goods/services); to transmit or re-circulate any material obtained from the Website to any third party except where expressly permitted on the Website; to disseminate any material which is or may infringe the rights (including intellectual property rights) of any third party or be unlawful, threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, which may cause annoyance or inconvenience or may restrict or inhibit the use of the Website by any person or which constitutes or encourages conduct that may be considered a criminal offence or give rise to civil liability in any country in the world; to disseminate any material which compromises the privacy or security of anyone other than yourself; to disseminate any material which does or may bring Blaze Media or any of its brands or subsidiaries into disrepute or in any way damage their reputation; to disseminate any material where use of the material by Blaze Media, or any third party licensed or permitted by Blaze Media, will give rise to any third-party claims; or to post link(s) that take users to material that contravenes any of the above restrictions.
4. Links to Other Websites
4.1. You may link to the Website but strictly only on the basis that you do not replicate the pages of the Website, and subject to the following conditions:
4.1.1. You do not create a frame or any other browser or border environment around the Website;
4.1.2. You do not in any way imply any endorsement by Blaze Media other than with its written consent or misrepresent your relationship with Blaze Media;
4.1.3. You do not use any logos or trademarks displayed on the Website without the express written permission of Blaze Media;
4.1.4. You do not link from a website that is not owned by you;
and 4.1.5. Your website does not contain content that is distasteful, offensive or controversial, that infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
5. Personal Data
5.1. Where information (including sensitive financial or personal information) is provided to Blaze Media (whether directly through the Website or otherwise) you accept that these methods of communication cannot be 100% secure. Blaze Media cannot accept any responsibility or liability for any damages arising from the misuse or loss of data or information submitted by you to Blaze Media directly through the Website or otherwise. The provision of personal information by you and use of it by Blaze Media is subject to the Privacy Policy.
5.2. Blaze Media collects and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We may monitor individuals’ site usage to ensure appropriate use of the site and to inform product offerings and development. Full details of how we collect, use and store your data are set out in our Privacy Policy.
6. Disclaimer
6.1. Whilst Blaze Media endeavours to ensure that the Website is normally available 24 hours a day, due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time. Accordingly, the Website is provided on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind and we do not accept any liability arising from any interruption in availability. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any other reasonable cause.
6.2. Blaze Media will use reasonable endeavours to ensure that the Website and any marketing emails do not contain or promulgate any viruses or other malicious code. However, it is recommended that you should virus check all such materials and regularly check for the presence of viruses and other malicious code. Blaze Media excludes to the fullest extent permitted by applicable laws all liability in connection with any damage or loss caused by computer viruses or other malicious code originating or contracted from the Website or marketing emails.
6.3. Blaze Media will not be liable for any damages (including, without limitation, damages for loss of profits) arising in contract, tort or otherwise from your use or inability to use the Website or any content or from any action taken (or refrained from being taken) as a result of using the Website or any content of it, including in respect of infringement of third party rights arising from your use of the content.
6.4. Links on the Website to third party websites are provided solely for your convenience. If you use these links, you leave the Website. Blaze Media has not reviewed these third party websites and does not control and is not responsible for these websites or their content or availability. Blaze Media therefore does not endorse or make any representations about them, or any material found on them, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
7. Limitation of Blaze Media’s Liability
7.1. Blaze Media will not be liable to you for any loss or damage caused by Blaze Media or its employees or sub-contractors in circumstances where:
7.1.1. There is no breach of a legal duty of care owed to you by Blaze Media (or its employees or sub-contractors);
or 7.1.2. Such loss or damage is not a reasonably foreseeable result of any such breach;
or 7.1.3. In respect of any increase in the loss or damage resulting from your actions.
7.2. Nothing in these Terms & Conditions shall exclude or limit Blaze Media’s liability for:
7.2.1. Death or personal injury caused by the negligence of Blaze Media and/or its employees; or 7.2.2. Fraudulent misrepresentation by Blaze Media and/or its employees.
8. Variation of These Terms & Conditions
8.1. Blaze Media reserves the right to vary these Terms & Conditions from time to time. Such variations become effective immediately upon the posting of the varied Terms & Conditions on the Website. By continuing to use the Website you will be deemed to accept such variations. You should therefore check the Website from time to time to review the then current Terms & Conditions.
9. Booking Terms & Conditions
9.1. Your contract will be fulfilled by Blaze Media, 41 Stanhope Street, Liverpool, L8 5RE.
9.2. Upon booking you will be sent a Services Agreement which will list your payment schedule. The Services Agreement Contract is legally binding and by signing it, you agree to comply with the Terms & Conditions as described.
9.3. Failure to comply with the Payment Schedule may result in a restriction to your platforms and accounts and/or legal action being taken.
9.4. No work shall be carried out by Blaze Media until any required deposit has been received and the relevant information has been provided.
9.5. Blaze Media will not be held liable for any incorrect information or incorrect instructions sent by the Client.
9.6. Once an order has been completed and signed off, Blaze Media reserves the right to charge for amendments at a fixed day rate unless previously agreed in the Services Agreement or because the amendments arise from a mistake made by a member of the Blaze Media team.
9.7. Upon enquiry you will be offered a complimentary 30-minute initial in person, phone or video consultation at a time convenient for both parties.
9.8. This will be followed by a proposal and quote which will be provided free of charge.
9.9. Should you decide not to proceed with Blaze Media but go ahead with any part of the proposal (in part or in full) then a consultancy fee of £400 will be charged, which must be paid within 30 working days. Failure to pay within this period may result in legal action.
9.10. Upon booking you will be required to sign a Services Agreement which is a legally binding document. Your full payment details will be included and once signed cannot be amended.
9.11. Any set-up fee or initial down payment required in order to secure the services of Blaze Media is non-refundable and non-transferable to other products and services. No work will be authorised until this payment has cleared.
9.12. When you agree to these Terms & Conditions you confirm that you are authorised to purchase and to accept these terms on behalf of your organisation.
9.13. Where your payment schedule indicates monthly payments, you will be invoiced by Blaze Media on a monthly basis and payment will be required within 14 days of the date of the invoice. Payment can be made via BACS or Direct Debit via GoCardless.
9.14. Where your payment schedule indicates a full and final balance, you will be invoiced by Blaze Media upon completion of the project and payment will be required within 14 days of the date of the invoice. Payment can be made via BACS.
9.15. It is the client’s responsibility to check all details on the booking documentation and Blaze Media will not accept liability for any errors which have not been raised in writing by the client at the time of booking.
9.16. Blaze Media shall not be held liable for, nor held accountable for, any work or services provided by suppliers not booked or authorised by Blaze Media.
10. Marketing
10.1. You acknowledge and accept that we have the right to use your name and/or company name and examples of work completed as part of our ongoing marketing and public relations activities, including case studies and portfolio references. These references will not be disparaging or otherwise adverse to you or your business. If you wish to restrict our use of your name or materials for marketing purposes, please notify us in writing.
11. Cancellation Policy
11.1. Where Blaze Media is under a monthly retainer as set out in your Services Agreement, notice of cancellation must be provided by the Client in writing 30 days before you wish to end the agreement.
11.2. Where Blaze Media is undertaking project work and a 50% initial payment has been made, this will be retained by Blaze Media. A request to cancel the order must be made by the Client in writing and the Client will then become liable to cover any additional costs incurred by Blaze Media (including time and materials) which will be charged at our standard agency day rate.
11.3. Should a project miss its deadline due to circumstances beyond our control, payment in full will still be required in accordance with your Payment Schedule. Such circumstances include, but are not limited to: power failure, Internet Service Provider failure, acts of God, epidemic, pandemic, civil unrest, fire, flood, droughts, storms, earthquakes, collapse of buildings, explosion or accident, acts of terrorism, acts of war, governmental action, any law or any action taken by a government or public authority including without limitation imposing an export or import restriction, quota or prohibition, or any other event beyond the reasonable control of the party in question.
11.4. Cancellation must be mutually agreed by the Managing Director of Blaze Media with written confirmation provided within 2 working days.
12. Entire Agreement
12.1. This contract is the entire agreement between the parties on its subject matter. This contract takes precedence over any prior agreement or contract between the parties, including any terms and conditions you may have tried to impose.
12.2. Neither party may rely on a prior statement or representation (including innocent or negligent representation).
13. General
13.1. These Terms & Conditions shall be governed by, and construed in accordance with, English law and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms & Conditions unless Blaze Media shall elect to bring proceedings in the courts of the country of the user’s residence or principal place of business.
13.2. These Terms & Conditions, as varied by Blaze Media from time to time, form the entire understanding between us. Headings in these Terms & Conditions are for convenience only and will have no legal meaning or effect.
13.3. No delay or indulgence by Blaze Media in enforcing the provisions of these Terms & Conditions shall affect Blaze Media’s rights under them, nor shall any waiver of Blaze Media’s rights operate as a waiver of any subsequent breach.
13.4. No right, power or remedy conferred upon or reserved for Blaze Media is exclusive of any other right, power or remedy available to Blaze Media provided either under these Terms & Conditions or as a matter of law, and each such right, power or remedy shall be cumulative.
13.5. You may not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms & Conditions.
13.6. If any provision of these Terms & Conditions is found to be invalid, the invalidity of that provision shall not affect the validity of the remaining provisions, which shall remain valid and enforceable.
13.7. Nothing in these Terms & Conditions shall operate to exclude liability that cannot as a matter of law be excluded, and in particular, and notwithstanding the limitations of liability set out above, our liability for death or personal injury caused by our negligence shall not be excluded or limited in any way.
14. Complaints Procedure
14.1. Complaints must be received by email to info@blazemedia.co.uk or by writing to Managing Director, Blaze Media, 41 Stanhope Street, Liverpool, L8 5RE within 5 working days of the issue arising.
14.2. The complaint will be investigated fully and a written response, along with details of any actions to be taken, will be provided within 14 working days.
14.3. Should no communication be received within these deadlines, the project will be deemed a success and no further correspondence will be entered into regarding that matter.
14.4. We encourage all clients to raise concerns with us directly in the first instance before leaving any public review or comment. We are committed to resolving issues promptly and professionally.
Updated: 17 April 2026
